Frequently Asked Questions
Answers to the questions we get most
Choose your product, add it to your cart and go to checkout. You can pay by iDEAL, credit card, Klarna or other methods. You will receive a confirmation email once payment is complete.
Get in touch as soon as you can at info@spotwereld.nl or (0)85 333 26 72. Orders already being processed can no longer be changed.
We accept iDEAL, Visa, Mastercard, Klarna (pay later), PayPal and Bancontact. All payments are processed securely.
Order today, shipped tomorrow. We work with PostNL and DHL for fast, reliable delivery throughout the Netherlands.
Free shipping on orders of €50 or more. Under €25 we charge €4.95; between €25 and €50 it is €7.95 for standard delivery.
Yes. As soon as your order ships you will receive a track & trace link by email. It lets you follow your parcel in real time.
All Spotwereld products come with a 5 year warranty as standard. This covers manufacturing faults and material defects. Damage caused by incorrect use is not covered.
This varies per product. The product description states clearly whether a spotlight is dimmable. With dimmable spotlights, check compatibility with your dimmer.
Warm white (2700–3000K) gives a cosy, atmospheric light — ideal for living rooms. Cool white (4000–6500K) gives bright, crisp light — perfect for kitchens and bathrooms. Neutral white (3500K) sits in between.
Send an email to info@spotwereld.nl with your order number and the reason for the return. You will receive confirmation within 1 working day. Return postage is at the buyer's expense — drop the parcel off at a PostNL service point at your own cost.
Once we have received and checked your return, we refund the amount to your account or credit card within 5 working days.