Privacy Statement

1. Introduction

Spotwereld, located at Deltazijde 10T, 1261 ZM Blaricum, places great importance on the protection of your personal data. In this privacy statement, we explain what data we collect, why we do so, how we secure it, and what rights you have.

This statement applies to all data we process in the context of your use of our website and webshop, the purchase of our products, marketing communications, and our customer service.

Spotwereld processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy legislation. This includes, among other things, that we:

  • Clearly describe and document processing purposes in advance in this statement;
  • Only collect data that is strictly necessary for the stated purpose;
  • Ask for your consent when legally required;
  • Take appropriate technical and organizational security measures;
  • Respect and facilitate your rights to access, correction, deletion, and objection.

2. What personal data do we collect?

Spotwereld collects only personal data that is necessary for the performance of our services. Below, you can read per category what data we process and for what purpose.

Account details
When you create an account on our website, we collect your name and email address. This account allows you to easily place orders, view your order history, and manage your data. We store this data until you close your account.
For business customers and partners, we additionally request company name, company address, telephone number, organization type, and job title.

Purchase data
When you make a purchase in our webshop, we process your delivery and billing address, telephone number, payment details, and an overview of your orders. This data is necessary for the execution of the agreement and the legal retention obligation for financial administration.

Contact details
When you contact us via the contact form or by email, we process your name and email address. This data is used to answer your question or request and is stored until the handling is completed and we are satisfied with our response.

Marketing data
Only with your explicit consent do we use your name and email address to send newsletters, offers, and product news. You can withdraw your consent at any time via the unsubscribe link at the bottom of each marketing message. After unsubscribing, your data will be removed from our mailing list.

Feedback data
If you voluntarily leave feedback via our website, we process your response and contact details. We use this data solely to improve our products and services.

Special categories of personal data
Spotwereld does not process special categories of personal data, such as data concerning health, religion, political opinions, or ethnic background. We never ask for this and do not process this data.

3. With whom do we share your data?

Spotwereld shares your personal data with third parties only to the extent necessary for the performance of our services, legally required, or with your consent.

We may share your data with:

  • ICT service providers and hosting parties who manage our webshop and systems;
  • Delivery services for the delivery of your order;
  • Payment service providers for processing your payment;
  • Email marketing platforms for sending newsletters, only after your consent;
  • Customer service platforms for handling questions and complaints;
  • Government and supervisory authorities, if legally required.

We conclude a data processing agreement with all processors, which stipulates that they process your data exclusively on our behalf and in accordance with the GDPR.

Your data will never be sold to third parties or shared for commercial use by other parties without your explicit consent.

4. How do we secure your data?

Spotwereld takes the security of your personal data seriously. We take appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access. Specifically, this means:

  • All data input on our website occurs via a secure SSL connection (HTTPS);
  • Passwords are stored using a strong, irreversible hash algorithm;
  • The transmission of personal data by email always takes place via an encrypted connection;
  • Systems are equipped with up-to-date antivirus software and security patches;
  • Access to personal data is limited to employees who need it for their work.

We also require all our service providers to apply equivalent security measures.

Although we make every effort to protect your data, no system can guarantee absolute security. Do you suspect that your data has been compromised? Please contact us immediately at info@spotwereld.nl.

5. Use of cookies

Spotwereld uses cookies and similar technologies to improve the functioning of the website, increase user-friendliness, and gain insight into the use of our webshop.

We use the following types of cookies:

  • Functional cookies: necessary for the correct functioning of the website, such as keeping track of your shopping cart and login status;
  • Analytical cookies: for measuring website traffic and user behavior, so that we can improve the webshop;
  • Marketing cookies: for displaying relevant advertisements, only after your consent.

On your first visit, we ask for your consent for non-functional cookies via our cookie banner. You can adjust your cookie preferences at any time via the settings on our website or via your browser settings.

6. Retention periods

Spotwereld does not store your personal data longer than necessary for the purpose for which it was collected, unless a legal retention obligation requires a longer period. We apply the following periods:

  • Account data: Stored until you close the account.
  • Purchase data: 7 years, in accordance with the legal fiscal retention obligation.
  • Contact requests: Stored until the handling is completed and finalized.
  • Marketing data: Stored until you unsubscribe from the newsletter.
  • Feedback data: Stored until the purpose (product improvement) has been achieved, maximum 2 years.

7. Your rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access: you can request what data we process about you;
  • Right to rectification: you can have inaccurate or incomplete data corrected;
  • Right to erasure: you can request to have your data deleted ('right to be forgotten');
  • Right to restriction of processing: you can have the processing of your data restricted in certain cases;
  • Right to data portability: you can request your data in a common digital format;
  • Right to object: you can object to processing based on a legitimate interest or for direct marketing purposes.

You can submit a request via info@spotwereld.nl. Clearly state which data it concerns and what you want us to do with it. We will respond to your request within 30 days.

Do you believe that we are not processing your data correctly? Then you can submit a complaint to the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.

8. International data transfer

Your personal data is primarily processed within the European Economic Area (EEA). If we cooperate with service providers outside the EEA, we ensure that this only takes place on the basis of adequate safeguards, such as standard contractual clauses approved by the European Commission.

9. Changes to this statement

Spotwereld reserves the right to amend this privacy statement at any time. The most current version is always available on our website. In the event of major changes, we will actively inform you by email or a notification on the website.

We advise you to consult this statement periodically.

10. Contact details

For questions, requests, or comments about this privacy statement or the processing of your personal data, you can contact:

Trade name: Spotwereld
Address: Deltazijde 10T, 1261 ZM Blaricum
Phone number: 085 333 26 72
Email address: info@spotwereld.nl
Chamber of Commerce number: 84665688
VAT identification number: NL863304941B01